Senior Manager, Market & Performance Insights

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Role Overview

The Senior Manager, Market and Performance Insights plays a crucial role in strengthening Brand Equity, driving sustainable growth, and meeting US client expectations by shaping our understanding of the Fragrance and Beauty landscape. This role delivers actionable, data-driven insights on industry trends, competitor activity, distribution shifts, and consumer behaviors identifying both risks and opportunities. Working closely with external data providers and CHANEL cross-functional teams, the Senior Manager ensures insights inform strategic decisions and foster alignment across the division.

What impact you can create at CHANEL:

This role ensures the CHANEL US F&B Division stays deeply attuned to the evolving beauty and fragrance market by translating complex data into actionable insights. It enables smarter strategic decisions across distribution, marketing, and commercial planning by providing a clear view of market performance, competitor moves, and emerging consumer trends. By streamlining access to market intelligence and aligning teams around shared KPIs, this role drives clarity, focus, and forward momentum. Ultimately, it helps the business stay competitive, relevant, and ahead of change.

You are energized by:

You are energized by the challenge of making sense of complex market dynamics and transforming data into meaningful insights that drive strategic decisions. You thrive in environments where you can solve ambiguous problems, spot emerging opportunities, and connect the dots across different teams and disciplines. You are motivated by collaboration, continuous learning, and the chance to stay ahead of industry trends. Most of all, you find fulfillment in influencing business outcomes and helping the organization adapt, innovate, and grow in a rapidly evolving marketplace.

• Strong understanding of data structures, governance, and automation; experience collaborating with IT or data engineering teams to improve data pipelines or reporting solutions.
• Exceptional problem-solving skills, using deductive logic and multiple data sources to navigate ambiguity and answer complex business questions.
• Track record of developing clear, visually polished presentations and reports for senior leadership; attention to detail and a passion for aesthetics in communication are essential.
• Demonstrated ability to influence and engage cross-functional partners, including Marketing, Client Insights, Commercial, and Executive teams—both verbally and in writing.
• Deep curiosity, adaptability, and a collaborative mindset; able to build internal networks to source knowledge and align on insights.
• Highly self-motivated, organized, and results-driven, with excellent prioritization and time-management skills in a fast-paced environment.
• A strong blend of analytical, strategic, and creative thinking, with a genuine interest in client behavior, product trends, distribution strategy, and the evolving beauty landscape, including digital and social media dynamics.
• Based in New York City, this role is considered Hybrid: Role requires a minimum of three days in-person office presence at the designated location/office.
• Bachelor's degree required; MBA or advanced degree in business, marketing, analytics, or a related field strongly preferred.
• 5–7 years of professional experience, with a strong analytical foundation; prior experience in the Fragrance and Beauty industry or luxury retail is highly desirable.
• Proven ability to extract insights and identify patterns from large, complex data sets, and to communicate key findings through compelling data storytelling and visualization.
• Advanced Excel skills and proficiency in building models, dashboards, and scenario-based analyses; experience with BI tools (e.g., Power BI, Tableau) a plus.

• Serve as the daily point of contact for the U.S. Chanel Fragrance & Beauty relationship with market intelligence vendors—managing contracted tools, ad hoc data requests, license administration, training, and ongoing vendor collaboration. (Circana, etc)
• Own the governance and maintenance of all competitive and market data sources, ensuring data is accurate, well-documented, accessible, and efficiently used across teams.
• Develop, manage, and maintain robust, structured files and reporting dashboards to monitor Fragrance & Beauty market performance, including category, channel, and brand trends.
• Conduct and synthesize external research, incorporating economic indicators, industry news, and shifts in consumer and client behavior to identify relevant trends.
• Produce actionable insights and strategic implications for internal stakeholders, with a focus on distribution dynamics and client preferences.
• Lead the monthly and quarterly publishing of key insights and performance takeaways, highlighting our business’s position vs. the overall market.
• Collaborate with Marketing, Media, Insights, Digital, and Global teams to connect insight to action across planning and execution.
• Support the Strategy team and cross-functional partners in defining and aligning on measurable market KPIs tied to divisional strategic priorities.
• Contribute to key planning processes (e.g., Budget Alignment, 3-Year Plan (MTP), Deauville, and Country Reviews) by providing data, insights, and materials that frame the market landscape.
• Deliver ad hoc market and competitive analyses in response to evolving business questions or leadership needs.
• Contribute to long-term strategic distribution projects, providing insight and structure to inform account-level and channel-level strategies.