DIGITAL PRODUCT MANAGER

Quark Expeditions is the leading polar expedition travel company headquartered in Toronto, Canada. We operate cruises to Antarctica and Arctic regions (Greenland, North Canada, Svalbard) on board of 3 modern polar expedition ships – Ultramarine, Ocean Explorer, and World Explorer. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travellers; the first to take travellers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is part of Travelopia, the world’s leading experiential travel business, owned by KKR.

We’re hiring a Digital Product Manager to optimize our digital experiences and drive revenue by converting website sessions into sales opportunities and bookings. Your focus will be improving website performance by turning visits into qualified leads (webform submissions, calls, live chats) and direct e-commerce bookings, while also supporting the post-booking experience to ensure guests have seamless tools and touchpoints to manage their trip, engage with on-ship services, and relive their journey after returning home.

You’ll partner closely with the Director of Website & Conversion on discovery, requirements, and product documentation for all initiatives shaping the digital guest journey. You’ll collaborate with Technology, Strategy, Acquisition, Creative, Sales, and Itinerary teams to translate business and guest needs into clear, actionable requirements that deliver measurable impact!

What we’ll offer:
Base salary of CAD $80,000–$100,000
Annual performance-based bonus (5% target, up to 10% maximum)
Comprehensive health benefits, including medical, dental, and vision
Life, AD&D, and disability insurance
Retirement savings plan with company matching
Generous paid time off
Parental leave and family-supportive policies

• Extensive experience in digital product management, preferably in e-commerce or consumer-facing digital products.
• Proven expertise in requirements gathering and documentation for digital initiatives.
• Hands-on experience conducting user interviews, usability tests, and other user research methods.
• Strong data-driven approach, with the ability to analyze insights and translate them into actionable product ideas.
• A dedicated advocate for the user, balancing guest needs with business goals.
• Excellent collaboration skills; comfortable working with cross-functional teams including sales, marketing, tech, and creative.
• Ability to work effectively across teams and time zones with colleagues in the UK, India, China, and North America.
• Experience with key tools such as WordPress (or other CMS), GA4, and Salesforce.
• Familiarity with CRO, A/B testing, or analytics platforms (AB Tasty, Looker Studio, Glassbox, UserTesting.com).
• Background in travel, hospitality, or other high-consideration consumer purchases.
• Understanding of CRM and lead management workflows.
• Experience with agile delivery tools (Jira, Confluence).

• Influence the product roadmap to boost the website’s sales performance.
• Lead discovery and requirements gathering for features and flows that increase lead generation (calls, chats, form submissions), direct online bookings, and repeat bookings.
• Partner with CRO Specialist and Sr. Web Analyst to identify friction points in the sales funnel and develop improvements.
• Work closely with Acquisition to align website optimization with acquisition campaigns and lead management workflows.
• Collaborate with SEO agency and internal teams to increase organic traffic, ensuring SEO opportunities directly support lead generation and online booking goals.
• Develop digital tools that support guests after booking, including trip management portals, on-ship engagement features, and post-voyage services.
• Support discovery and requirements gathering for features that improve the guest post booking experience.
• Translate guest and partner needs into clear requirements for improvements to the post-booking journey.
• Work with a Sr. UX Designer to gather requirements through user research, collaborator interviews, and data insights.
• Prepare Product Requirements Documents (PRDs) and ensure team alignment.
• Work with our Product Owner and Business Analyst to ensure tickets are fully scoped, acceptance criteria is clear, and tickets are accurately prioritized.
• Act as the “voice of the guest” in digital planning discussions.
• Support the Product Owner and Business Analyst during sprints by clarifying requirements and addressing questions.
• Review new features before launch to ensure they meet the acceptance criteria.